Appeals & Complaints Procedures

Here at BIMM, we always try to ensure our students, staff and partners are satisfied with the services we provide. However, on occasion it’s possible for someone to come away unhappy. We take complaints of all types very seriously, so if you’re not satisfied with something at BIMM, please follow our official complaints and appeals procedure, outlined here.

Appeals (defined as a formal request to review the selection decision)

Applicants do not have a right of appeal against the academic judgment of the College. However, if following receipt of feedback, an applicant feels that an error has occurred, they have the right to request a formal review of the selection decision on one of the
following grounds:

(1) pertinent information was missing from the original application;
(2) there has been a misinterpretation of information or data contained within the original application; and/or
(3) there was a procedural anomaly in the handling of the application.

This review can only be requested after an applicant has received feedback on the reason for their original rejection. The request for a review must then be placed (in writing) within twenty-eight calendar days of the feedback being sent to the applicant, stating clearly on what grounds the request for a review is being made. This request should be sent in writing to the Admissions Manager, BIMM Group Ltd, Head Office, 38-42 Brunswick Street West, Hove, BN3 1EL, or by email to: josieblacknell@bimm.co.uk

As with the original request for feedback, the subsequent request for a review must be made by the applicant and not a third party. BIMM will not respond to requests from anyone other than the applicant (unless written permission has been granted by the applicant).

Once received, the Admissions Manager will review the record of the application (normally in consultation with the relevant Admissions Tutor) and will respond in writing. If the original decision is upheld, this correspondence will include the reasons for the decision.

Complaints (defined as a concern about an aspect of the admissions process, which is not necessarily connected to the selection decision)

Complaints are different to requests for feedback or appeals. A complaint does not necessarily have to be in connection with a decision to turn down an applicant. A complaint is a concern about a particular procedure, an irregularity in the administration of an application, or a belief that a policy has not been correctly implemented. Complaints may cover any aspect of the admissions process and will normally focus on a specific issue or situation (which could include the feedback request). A complaint does not necessarily question the decision of BIMM, but raises a concern about how the selection process operated.

As with requests for feedback and appeals, the complaint must come from the applicant. The complaint must be submitted within three months of the conclusion of the admissions process against which the complaint is being made. Complaints must initially be sent (in writing) to the Admissions Manager, BIMM Group Ltd, Head Office, 38-42 Brunswick Street West, Hove, BN3 1EL, or by email to: josieblacknell@bimm.co.uk

The Admissions Manager will seek to resolve the complaint or explain the situation and will respond in writing to the applicant.

If the applicant remains dissatisfied with the outcome of the complaint from the Admissions Manager, the complaint can be passed to the Principal for a final review. This escalation of the complaint must be submitted in writing within twenty-eight calendar days of receiving the response from the Admissions Manager. The complaint should be sent to the Principal, BIMM Brighton, BIMM Group Ltd, Head Office, 38-42 Brunswick Street West, Hove, BN3 1EL.

The Principal will review the case on the following grounds:

(1) whether there were procedural irregularities in the investigation of the complaint; or
(2) whether fresh evidence can be presented which was not or could not reasonably have been made available to the Head of the Admissions Office; or
(3) whether the finding of the previous investigation was against the weight of the evidence.

The Principal will notify the applicant of the outcome of the complaint in writing. The Principal’s decision is final.

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Appeals and Complaints procedure

Before starting an appeal or complaint, please ensure that you have read and understood the student complaints and appeals procedure. Follow the links below to find the relevant documentation for your course.

Courses validated by Sussex University – Section 14/15: BIMM-University of Sussex Regulations

Courses validated by University of West London – Section 18: BIMM-University of West London Academic Regulations

Courses validated by Dublin Institute of Technology – Section 17: BIMM-Dublin Institute of Technology Academic Regulations

Courses validated by Bath Spa University – Section 16: BIMM-Bath-Spa University Undergraduate Academic Regulations

Help and Guidance

If you are considering making an appeal or complaint, you are strongly advised to talk to one of the following. They can advise you on how to deal with your appeal/complaint, help to resolve it informally and, if necessary, support you in the process of making a formal appeal/complaint.

  • Student Support Officer at BIMM
  • Your Course Leader
  • The Head of Student Services
  • The College Principal
  • One of your Student Representatives
Formal Appeals and Complaints

If you have tried to resolve your complaint or appeal informally and are still dissatisfied you may use the forms below to submit a formal complaint/appeal.

The completed forms should be returned by email to cap@bimm.co.uk

Or by post to:

ADQA Department – Complaints and Appeals

BIMM House
64 Brunswick Street West
Hove
BN3 1EL

Documents

Appeals Form

Complaints Form

Appendix 1 Group Complaints & Appeals

Timeliness
Complaints

It is important that complaints are submitted in a timely manner, complaints should be submitted within 90 days of concluding the informal process. Late submissions are unlikely to be considered unless you can provide sufficient evidence of mitigating circumstances.

You will be informed, in writing, of the outcome of your complaint. It is our aim to resolve most formal complaints within 28 days. You will be informed if, for any reason, there is likely to be any delay in the process.

Appeals

It is important that appeals are submitted in a timely manner, appeals must be lodged within 21 calendar days of the publication of the examiner’s decision.

If you wish to appeal against the fact that you have been required to withdraw from the course at BIMM, you will need to appeal within 9 calendar days.     

Late submissions are unlikely to be considered unless you can provide sufficient evidence of mitigating circumstances.

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