Appeals and Complaints procedure
Before starting an appeal or complaint, please ensure that you have read and understood the student complaints and appeals procedure. Follow the links below to find the relevant documentation for your course.
Courses validated by University of Sussex/University of West London/Bath Spa University – Section 14: BIMM Student Complaints and Appeals Procedure
Courses validated by Technological University Dublin – Section 17: BIMM-Dublin Institute of Technology Academic Regulations
Help and Guidance
If you are considering making an appeal or complaint, you are strongly advised to talk to one of the following. They can advise you on how to deal with your appeal/complaint, help to resolve it informally and, if necessary, support you in the process of making a formal appeal/complaint.
- Student Support Officer at BIMM
- Your Course Leader
- The Head of Student Services
- The College Principal
- One of your Student Representatives
Formal Appeals and Complaints
If you have tried to resolve your complaint or appeal informally and are still dissatisfied you may use the forms below to submit a formal complaint/appeal.
The completed forms should be returned by email to firstname.lastname@example.org
Or by post to:
ADQA Department – Complaints and Appeals
64 Brunswick Street West
It is important that complaints are submitted in a timely manner, complaints should be submitted within 90 days of concluding the informal process. Late submissions are unlikely to be considered unless you can provide sufficient evidence of mitigating circumstances.
You will be informed, in writing, of the outcome of your complaint. It is our aim to resolve most formal complaints within 28 days. You will be informed if, for any reason, there is likely to be any delay in the process.
It is important that appeals are submitted in a timely manner, appeals must be lodged within 21 calendar days of the publication of the examiner’s decision.
If you wish to appeal against the fact that you have been required to withdraw from the course at BIMM, you will need to appeal within 9 calendar days.
Late submissions are unlikely to be considered unless you can provide sufficient evidence of mitigating circumstances.